We are incorporating CDC and local Health Department guidelines to keep our guests and employees safe. In addition, we are committed to the following:
Employees will wear face coverings and practice physical distancing protocols whenever possible.
All rental equipment will be sanitized prior to each usage. Our vehicles and physical locations will be thoroughly and frequently disinfected.
We’ve added limited and contact free fitting options to ensure maximum safety and peace of mind for both our guests and employees.
COVID-19 Operating Procedures
The procedures outlined below are designed to safeguard the health and safety of our guests and employees while providing the excellent customer service and outstanding ski and snowboard equipment that Black Tie is known for.
DISINFECTION: All tools, workstations, vehicles and shop surfaces are sanitized daily using an EPA-approved microbial disinfectant.
PRE-DELIVERY: All rental equipment (including, but not limited to, helmets, skis, snowboards, boots, and poles) is disinfected using an EPA-approved microbial disinfectant while wearing masks before being loaded into a sanitized delivery bag. The vehicle interior is sanitized daily and between any staff transitions.
AT DELIVERY: We wear masks to unload and deliver your rental equipment and adhere to social distancing guidelines through this process. Additionally, we sanitize any tools utilized for adjusting bindings, etc. and our paperless waiver system further minimizes contact. Our preference is to conduct fittings in an outdoor environment or open areas (lobby, foyer, garage) when possible. Enhanced procedures to provide limited or contact free boot-fittings are available based on the preference of our clientele. We ask that all guests wear masks throughout the entire fitting. Guests are strongly encouraged to bring their own face covering, but we can provide disposable masks for those in need.
AT PICK-UP: Our staff will wear masks and sanitize all returned rental equipment.
EMPLOYEE HEALTH SCREENINGS: We are requiring employees to check for COVID symptoms before each shift and to stay home if they feel unwell. In addition, employees will undergo daily temperature checks at the start of each shift.
Other Important Notes:
We prefer cashless transactions. Gratuities for our delivery technicians can be added to your credit card.
Email us at [email protected] or call 866.360.6433 if you have any additional questions about our COVID-19 prevention procedures.
Cancellation Policy
We also understand the difficulty making decisions during these uncertain times and want you to feel confident in reserving your rental equipment. Black Tie will give a full refund to any guest who cancels their reservation more than 48 hours in advance. Guests who need to adjust their reservations within 48 hours, please reach out to the location you booked with directly.
We remain committed to delivering the same high quality of service, while doing our part to keep our guests, employees, and communities safe. We can’t wait to see you on the slopes!
Conveniently located in Lionshead Village (across from the Little Diner at the West Lionshead bus stop in Concert Hall Plaza) with easy access to the recreation bike path which can take you all over the Vail Valley (East Vail to Edwards!).
Open 9am to 5pm, our Black Tie experts will take care of everything you need for a fun day!
Vail is an iconic mountain destination known for its endless outdoor adventures, stunning alpine scenery, and miles of scenic trails to explore. Founded with the same commitment to exceptional service that has made Black Tie a trusted name in ski rentals, Black Tie Vail offers premium bike rentals and outdoor gear to help you make the most of your summer in the mountains. No matter the adventure, our local team is here to provide top-of-the-line equipment, personalized recommendations, and a seamless, hassle-free rental experience from start to finish.
Explore Vail Your Way
Find the right gear, rentals, and experiences for however you want to explore.
Gear fitted and ready, delivered to your stay or picked up in-store.
Premium Equipment
High-quality bikes and gear for every skill level.
Local Experts
Get personalized recommendations from our Vail team.
Our Story – Vail
Vail is a great summer destination for outdoor adventure, and we are here to provide you with top-of-the-line rentals for wherever the trail takes you! We started Black Tie with the same goals as our winter operation, providing our customers with top-of-the-line equipment, excellent customer service and zero stress and hassle. We are excided to be a part of your next Vail summer experience! Feel free to contact us via email [email protected], or call us at (970) 748-8552!
Enjoy Your Adventures,
Adam and Katie Bristow
Frequently Asked Questions
Find quick answers about rentals, equipment, pickup options, and more.
What is your physical location?
Concert Hall Plaza. 616 West Lionshead Circle, Unit 201 and 202
What do I bring with me the day of my rental?
For E-Bike Rental come prepared with comfortable clothes and shoes, sunglasses, sunscreen. Weather can change quickly in the mountains, so always good to check the weather and bring a rain jacket if there’s a chance of rain. If you are mountain biking wear padded shorts for comfort. Moisture-wicking shirt to keep you dry and cool. Cycyling gloves for better grip and to protect your hands. Sturdy closed shoes with good traction. Sun glasses to shield your eyes from sun, wind and debris.
How fast will the E-mountain bike go?
The drive system on our e-bikes provides pedal assist up to a maximum speed of 20 mph. Above that, it’s all you.
How long with the battery last on the E-mountain bike rental?
65 miles of range on a single charge
What is your cancellation policy?
We have a 48 hour cancellation policy. If you cancel within 48 hours, no refund is due.
Do I have to wear a helmet?
Helmets are provided free of charge with rental. We highly suggest that you wear one. If you rent one of our mountain bikes a helmet is required.
What happens if I damage a bike?
We offer a $10 damage waiver that covers up to $500 worth of damage. Over that you are responsible for the repairs and parts needed to fix the bike.
Do you deliver or pick up bikes?
Yes, we deliver bikes and pick them up from Copper to Eagle. A two day minimum is required for delivery.
What happens if I get a flat tire?
If you get a flat tire give us a call and one of our bike techs will come out and meet you at your location to repair the tire.
When do you charge my card?
We charge the credit card the day of your reservation.
Can we rent for multiple days?
Yes! We do multi day rentals at a discounted rate.
How Old Do You Need To Be To Rent?
To rent one of our E-Bikes you need to be 14 years old or older. We also rent junior full suspension bikes
What comes with the rental?
Bike, standard helmet and bike lock.
How long with the battery last on the E-mountain bike rental?
Our E-Mountain Bikes will go from 15 to 45 miles or about 3 to 8 hours of ride time depending on your assist level and elevation gain.
Do you rent other protective gear?
Yes, we rent full face Helmets, knee and elbow pads at an additional rate.
Do you offer insurance? What does it cover?
Yes, we offer a $10/day damage waiver that covers up to $500 worth of damage.
Have questions about renting with us? Fill in the form below or contact us at
866.360.6433 and we will get back within two business days.
Thank You!
Your message has been sent. Someone will get back to you within two business days. You can also reach us by phone at 866-360-6433.
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